Terms

Complaint

2 years right of complaint as per applicable Danish Sales Law (Købelov) Any defects in delivery from Pure by Nat must be informed withing reasonable time after you have discovered the error. It is your responsibility to indicate and show, on request, what the fault or defect consists off. If you notice an error, please contact Pure by Nat as soon as possible. As a rule, you can only complain about errors that occur within one year after you have had the item delivered. For products with limited durability, your right of appeal is limited by the duration Pure by Nat has offered you. We only process complaints about items purchased in our webshop. Always write up which Web Order No. the return is regarding. If the item has been purchased elsewhere, contact the retailer. Special precautions re. coating on jewelry must taken into consideration:

• The majority of the jewelry is made of brass, which is either gold plated, silver plated or oxidized. It is clearly stated if the jewelry is made in 925 Sterling silver.
• In addition, all jewelry is E-coated for higher durability.
• The jewelry complies with the EU requirements, e.g. nickel, lead and cadmium content.
• The majority of the jewelry in the Webshop is bijouterie (Not solid gold or silver). In the case of pure gold or silver, this is specified in the product description. It is not recommended that people with a recognised nickel allergy or the like use bijouterie.
• The surface can and will be worn off by much and or improper use. Always remove jewellery before washing, showering, washing dishes, sports, etc. Therefore, there is no warranty on the coating.

  Price and payment In this Webshop you can order your goods online and pay via:

• credit cards and
• mobilepay

Payment will be completed when goods are sent. All prices at Pure by Nat at the web address www.purebynat.dk  are including VAT.   Right of withdrawal Pure by Nat provides 30 days of right of withdrawal, effective from the day you receive your goods. You are obliged to return the item in substantially the same condition and quantity as it has been received. Must be returned in original packaging. The rightof withdrawal re. goods ordered in the period from 15th November – 24th of December is prolonged till 31st of January the following year. In the event of postage being imposed on the order, postage will only be refunded i the complete order is returned. Remember to write your Web order no. on the return slip. We only take back goods purchased in our webshop. If goods purchased elsewhere are undone, please contact the retailer. You must bear the costs associated with returning the item. On www.purebynat.dk  you can buy GLS return label. GLS return label can only be used for returns from Denmark. See instructions under the product description. We do not receive packages sent COD or similar.