Terms

The following terms of sale and delivery applies to all deliveries from www.purebynat.dk  (Nordic Accessories Trading ApS). Referred to as Pure by Nat below. The terms apply in the case where no other written agreements have been concluded between you as buyer and Pure by Nat

Freight/postage and transport:

Denmark.

  • Free delivery to the nearest GLS Pakkeshop or business address for orders above 300 DKK.
  • For orders below, 40 DKK in postage is charged.

Sweden.

  • Free delivery to the nearest Schenker Ombud for orders above 500 DKK.
  • For orders below 500 DKK, 100 DKK in postage is charged.

Norway.

  • Free delivery to private address by Posten Norge for orders above 500 DKK.
  • For orders below 500 DKK, 100 DKK in postage is charged.
  • Orders to Norway are including Norwegian customs, as the orders to Norway are sent through Norwegian registered company.

Germany

  • Free delivery to private address by GLS for orders above 500 DKK.
  • For orders below 500 DKK, 100 DKK in postage is charged.

Great Britain

  • Free delivery to private address by Express Courier (TNT, UPS, DHL or FedEx) for orders above 500 DKK.
  • For orders below 500 DKK, 100 DKK in postage will be added.
  • Please note that local tax and customs clearance fee can be added locally.
  • Re. VAT. Orders above equivalant 135£ before VAT, will be sent including Danish VAT. Orders below will be sent without VAT. VAT will be charged locally. Payment will be adapted to actual price.

North Atlantic (Faroe Islands, Greenland and Iceland)

  • Postage 250 DKK will be added to all orders.
  • Orders will be sent by Postnord, Priority Service (Air).
  • Please note that tax can be added locally.

Documentation and guidance:

If descriptions and user manuals are available for the item, they will be included with the pure by Nat delivery. If you would like further information or advice from Pure by Nat, this is of a guiding nature.

Pure by Nat guarantees that the goods meets the requirements for CE marking.

Time of delivery:

The delivery of Pure by Nat goods is considered to have taken place when the consumer has been supplied with the goods.

Delivery:

As a basic rule, the items are in stock. Otherwise, this is stated under the individual goods.

The goods are shipped within 1-5 business days.

The risk to the goods:

The risk of goods purchased Pure by Nat passes to you as a consumer at the time of delivery.

Complaint

2 years right of complaint as per applicable Danish Sales Law (Købelov)
Any defects in delivery from Pure by Nat must be informed withing reasonable time after you have discovered the error. It is your responsibility to indicate and show, on request, what the fault or defect consists off. If you notice an error, please contact Pure by Nat as soon as possible. As a rule, you can only complain about errors that occur within one year after you have had the item delivered. For products with limited durability, your right of appeal is limited by the duration Pure by Nat has offered you.

We only process complaints about items purchased in our webshop. Always type Web Order No. on the return slip.

If the item has been purchased elsewhere, contact the retailer.

Special precautions re. coating on jewelry must taken into consideration:

  • The majority of the jewelry is made of brass, which is either gold plated, silver plated or oxidized. It is clearly stated if the jewelry is made in 925 Sterling silver.
  • In addition, all jewelry is E-coated for higher durability.
  • The jewelry complies with the EU requirements, e.g. nickel, lead and cadmium content.
  • The majority of the jewelry in the Webshop is bijouterie (Not solid gold or silver). In the case of pure gold or silver, this is specified in the product description. It is not recommended that people with a recognised nickel allergy or the like use bijouterie.
  • The surface can and will be worn off by much and or improper use. Always remove jewellery before washing, showering, washing dishes, sports, etc. Therefore, there is no warranty on the coating.

 

Price and payment

In this Webshop you can order your goods online and pay via:

  • credit cards and
  • mobilepay

Payment will be completed when goods are sent.
All prices at Pure by Nat at the web address www.purebynat.dk  are including VAT.

 

Right of withdrawal

Pure by Nat provides 30 days of right of withdrawal, effective from the day you receive your goods. You are obliged to return the item in substantially the same condition and quantity as it has been received. Must be returned in original packaging.

In the event of postage being imposed on the order, postage will not be refunded.

Remember to write your Web order no. on the return slip.

We only take back goods purchased in our webshop. If goods purchased elsewhere are undone, please contact the retailer.

You must bear the costs associated with returning the item.

On www.purebynat.dk  you can buy GLS return label. GLS return label can only be used for returns from Denmark. See instructions under the product description.

We do not receive packages sent COD or similar.

Replacement

In the event of an exchange, the new item is shipped to you free of charge.

Return of original item is at your expense.

Procedure in complaining

If you want to complain about your purchase, please contact info@purebynat.dk. If we do not manage to find a solution, you can lodge a complaint with the relevant board in this area, provided that the conditions for doing so are met.

Competition and Consumer Authority

Carl Jacobsensvej 35

2500 Valby

www.forbrug.dk

If you are a consumer residing in an EU country other than Denmark, you can complain to the EUROPEAN Commission’s online complaint portal here http://ec.europa.eu/odr


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